Add a link to the dashboard for "pending" tickets.

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GlowHost Techs

November 08, 2012 00:31

Please add a link to:

https://onapp.zendesk.com/requests?filter=pending

So we can see tickets which are not yet resolved or closed, AKA in progress. Trying to locate opened tickets is impossible without knowing this "super-secret" direct link.

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  James Withall November 11, 2012 12:24

  You should be able to see any of your open or pending requests by clicking the 'Check your existing requests' link at https://onapp.zendesk.com or directly at:

  https://onapp.zendesk.com/requests
  

  Any tickets with a pending status should state "Awaiting your response"

  Are you seeing different behaviour to this?

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