We found an issue where CP server could not talk to the vCD cell, the WHMCS module created the user and group in OnApp but failed to create the user and organisation in vCD.
This left us in a state where we could not run the WHMCS create option again as the OnApp user was still there. We could not delete the user in OnApp as it was missing the expected vCD config.
Maybe the WHMCS module could be configured to check the status of the vCD Compute zone before creating any users etc. It there is a problem the module could stop at that point.
This would save having to open tickets with support to get the Admins to manually clean up the data
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