Some users are unable to proceed to the second step on the VS creation wizard and, as a result, they cannot create any virtual servers.
OnApp version – 5.1
Make sure the Default image template at Control Panel > Settings > Configuration > Defaults is available to the users who try to create VSs. If the selected is unavailable to users, please, select a template which they can use.
In OnApp version 5.1, in cases when the Default image template at Control Panel > Settings > Configuration > Defaults is not available to the user due to billing plan restrictions or other reasons, such user is not able to proceed to the Templates step of the VS creation wizard and create virtual servers. This issue will be resolved in the next OnApp version.