Updated for OnApp 5.2 (7th December 2016)
There are a few requirements that your vCloud Director environment must have to ensure that users are successfully imported into OnApp:
- All users must have a valid email address assigned inside of vCloud Director.
- Each email address must be unique; there can be no duplicates.
- All users must have a First and Last name assigned inside of vCloud Director.
- Any system user will not be imported. OnApp will only import organisation users.
If you are sure your environment meets these requirements, please open a support ticket so we can investigate further. You can monitor the import and check for any errors when importing users by checking this document.