How can I unlock my admin account if it gets locked?
(Use the following document to access the database: How to access the database in OnApp )
To unlock the admin user account, open the OnApp database in MySQL and run:
update users set locked_at=NULL, unlock_token=NULL, failed_attempts=0 where id=1;
The admin user is typically ID 1, but this can be changed to unlock other users as well.
It is preferable to unlock accounts via the e-mail which is sent out by the control panel server to the user's registered account. However, the workaround in this article will help in situations when that is not available.